We have a new number for patients to use should they wish not to use the )*$$ number. this is :01625 462593
New Practice Phone Number
It has become increasingly clear over the last few years that the phone system was not fit for purpose. There were too few lines in and out and this led to the frustrating situation that at busy times patients were queuing for long periods of time or met with an engaged tone and doctors were unable to phone patients because there were no free lines.
We have installed a whole new state-of-the-art phone system, which has many new lines and means no-one should ever hear an engaged tone again. The system also allows us to improve our service to patients by allowing more members of staff to answer the phone at peak times, so your call will be answered and dealt with quickly saving you time waiting to speak to a member of staff.
Another benefit of the new system is that it allows us to monitor our performance for the first time in answering your calls. We can then strive to always maintain standards. As an example we will be able to monitor how many calls are answered within 3 rings and the average time on the phone. We anticipate that the average time on the phone will reduce significantly for our patients.
We have spoken with a practice locally who has recently installed this phone system and they have said that the system has proved extremely beneficial to both patients and the practice.
Inevitably we will receive some queries regarding the cost of phoning an 0844 number and we would like to reassure our patients that we have confirmed with our new network provider that when dialling from a fixed line our patients will not be charged more than the equivalent cost of calling a geographic number. It is the BT standard -plan that is the only regulated tariff used by OFFCOM , and it is acceptable industry practice to use this tariff as the only workable comparator for assessing the comparative costs of calls.
There are a vast number of both land line and mobile network providers and each network provider will offer a variety of packages to meet customer’s individual needs. For this reason it is not possible to comment on the individual cost for patients phoning both the existing or new surgery number. Costs from mobiles may be more expensive so please check with your telephone service provider. If a patient has any concerns regarding the cost of their call to the surgery we would recommend that they speak to their network provider directly as they will be able to advise on the best tariff.
The new phone number is now live and we look forward to seeing the improvements in telephone access for all our patients.